Powers Unfiltered

An entrepreneur’s journey into grid computing and partnering with Microsoft, by John Powers

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Siber Systems Rocks

March 1st, 2007 · 1 Comment

I use a password manager and form-filler-outer called RoboForm.  It is by far the best solution I’ve found to creating and remembering multiple non-trivial passwords.  (Like much of the reliable technology I use, this was recommended to me by Robert Anderson, who is almost as good at finding technology that works as he is at building it.)  RoboForm is simple to learn, works flawlessly, and is published by people at Siber Systems who clearly care passionately about quality, customer service, and security.  I have two licenses — one for my laptop (my “work computer”) and one for my home desktop.

As my patient readers know, my home desktop recently melted down (see other recent posts), and was replaced by a new one.  Like other software, RoboForm licenses need to be “activated,” and I’ve used up my license activations.  I verified this by trying to activate a license on my new machine — nothing doing.  So I went to the RoboForm support page, explained the issue in plain English, and got a response from a human by email within 40 minutes saying “we’ve added another activation, it should work now.”  And it did.

I did not have to “prove” that my computer had died, I did not need to wait on hold, I just told them my problem and they solved it.

Go and buy their software now.  You  will be very glad you did.

Tags: Customer Service · Usability

1 response so far ↓

  • 1 ninja243 // Mar 3, 2007 at 4:56 pm

    hey im a huge fan of roboform as well definatelly one of the best and most vital pieces of software i use on adaily basis tons of excellent feature especially for usb devices. i too most certainly recomend

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