Powers Unfiltered

Emil Sit has an excellent post on his recent experience with SunGrid, charitably titled “Observations on SunGrid Customer Care.”  He begins with:
I  haven’t used the SunGrid this week. In fact, no one has: there was a four day outage from last Saturday morning through this morning.
His post is quite illuminating about Sun, customer care, individuals involved [...]

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There is a stirring moment in the movie version of the Return of the King in which Aragorn rallies his troops in the face of nearly impossible odds.  As the hordes of Mordor pour out of the black gate, he roars: 
“A day may come when the courage of men fails, when we forsake our friends and break [...]

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